Frequently Asked Questions (FAQs)

Check out the most common questions customers have about our budget service. Let us know whether these explanations answer your questions.


Most frequent questions and answers

Send us an enquiry message through the website under the “contact us” page, or give us a call on (03) 366 3422 to have an initial chat.

Good question, there is no cost to you the individual.

Yes. Unless you specifically authorise us to share it, your information is kept within our Service.

Our Financial Mentors are focused on your goals for your future. Whilst any past poor financial decisions/financial behaviours are important to acknowledge and learn from, making the best decisions going forward are most important.

It’s best to allow for at least 1 hour, but frequently duration tends to be longer than this, depending on your situation. We can be flexible if you are meeting before/after work for example.

Any financial information you feel is relevant. This typically includes an understanding of what your income and outgoings are. So, a written list of costs and/or a bank statement would be helpful. If you have any debts, the names of creditors and balances of each debt.

We give guidance and provide options based upon our best judgement and experience in having dealt with many different individuals’ scenarios over many years. However, your financial decisions are your own and you are in control, we don’t make them for you. We want to see you make the best financial decision for yourself.

Yes, many people we see just want a review of their financial situation or “fine-tune” the management of their money. Sometimes this coincides with a change in circumstances (i.e. transition to retirement or a change in living arrangements).

Yes, this can be a challenging time with much change, particularly if you have children.

Yes, this can be a challenge for you if a reduction to your income, but also worth a review should you have an increase.

We look at all options that might be available to you and provide guidance on the best. This may be applying to your KiwiSaver provider for a hardship withdrawal to temporarily relieve your situation or another alternative you may have not considered.

We teach people to get out of debt. In many cases we see this as not a good idea as it is not addressing the debt. While it may be keeping repayments of multiple debts an equal or even a reduction of the repayment, it may just extend the time-frame of repayments – keeping you in debt longer and repaying a higher total amount in the end.

In other cases, a low-interest or no-interest loan may be available as an option to relieve existing high interest loans through microfinance organisations.

Ngā Tāngata   Good Loans

Yes. A bankruptcy is generally best to avoid if possible, but sometimes an option. You can research more about what’s involved here

Yes. If you’d like to review your existing small business’s financial situation, we can do this. As your household finances are tied to your business, it’s important to understand what is needed to meet those requirements as well.

If you are considering starting a new self-employed business, we can discuss what items to review and also provide further references for guidance.

Yes, anyone you’d like. If you have a partner, we encourage both of you to attend if possible.

Microfinance Organisations